Refund policy

RETURNS

Thanks for shopping at PolyClay Emporium!   We want you to be happy with your purchase!  Our handcrafted jewelry is made by people, not machines.  This means our jewelry and charms have occasional variations and imperfections- which are part of the charm of owning handcrafted items.

If there is a problem with a product or an error on your order, e-mail lu@twelve-houses.  If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement to you at no additional charge.

Otherwise, you may return any new (unused) item within 30 days of delivery for a full refund.  If we've shipped you the wrong item or a defective one, we will of course replace this!  

For other returns, when we receive back your undamaged return, we’ll  initiate a refund to your credit card (or original method of payment). Your card issuers' policies will determine how long it takes for your refund to show up on your credit card, etc, account.  

If you need to return an item, email lu@twelve-houses.com.  We'll send you a pre-paid return shipping label.  If we've made an error on your order or shipped you a defective item, return shipping is on us!  Otherwise, the cost of return shipping is deducted from your refund.